Question 1

How do I track the delivery status of my order?

Accepted Answer

You can check your live order tracking status directly in your Customer Profile under the Order History tab, or use the tracking link sent to your registered email address.

Question 2

What payment methods are supported on EkoSuq?

Accepted Answer

We support all major payment instruments via Razorpay, including UPI (Google Pay, PhonePe, Paytm), Credit & Debit cards (Visa, MasterCard, RuPay), and NetBanking.

Question 3

What is the return and replacement window?

Accepted Answer

Eligible items can be returned or replaced within 7 days of delivery, provided they remain in unused condition with all tags and original packaging intact.

Question 4

How do I cancel an order?

Accepted Answer

Orders can be cancelled before they are dispatched directly from the Order History page. If the order has already been shipped, you can refuse delivery upon arrival.