Privacy Policy

1. Introduction

Welcome to EkoSuq (operated by AROF Global). We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, process, store, and share your data when you visit our website, register an account, or purchase products from our platform.

2. Information We Collect

We collect personal information that you provide directly to us or that is automatically recorded during your interaction with our services:

• Account Information: Name, email address, password hash, and profile preferences.
• Contact & Delivery Information: Shipping and billing addresses, contact phone number, state, city, and PIN code.
• Order & Transaction Details: Products purchased, quantities, order dates, transaction history, and fulfillment status.
• Payment Information: Transactions are securely processed via PCI-DSS compliant payment gateways (e.g., Razorpay). EkoSuq does not store raw credit card numbers or banking passwords on its servers.
• Device & Usage Data: IP address, browser type, device identifiers, operating system, pages visited, and referring URLs.
• Cookies & Local Storage: Session tokens, shopping cart persistence, and analytics trackers.

3. How We Use Your Information

We use collected data for the following operational and service purposes:

• To process, fulfill, and ship customer orders.
• To manage user authentication, accounts, and wishlists.
• To prevent fraud, verify payments, and maintain platform security.
• To provide customer support and notify users of order status changes.
• To improve catalog recommendations and website performance.

4. Third-Party Service Providers

We only share personal information with vetted third-party service partners necessary to deliver our services, including:

• Payment Gateways: For encrypted transaction settlement.
• Logistics & Courier Partners: For accurate package delivery.
• Cloud & Database Hosting: Secure cloud infrastructure and storage providers.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards (including TLS/SSL encryption, salted hashing, and strict access controls) to protect your personal data. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal and accounting obligations.

6. User Rights & Choices

Depending on your jurisdiction, you have the right to access, update, or request the deletion of your personal information. You can edit your profile details anytime in the Customer Profile section or contact our support desk.

7. Children's Privacy

EkoSuq does not knowingly collect personal data from children under the age of 18 without parental consent. If you believe a minor has provided us with personal information, please contact us immediately.