Returns & Refunds

What is the EkoSuq return policy?

EkoSuq offers a 14-day return window for most products, provided they are unused, in original packaging, and include all tags and accessories.

Certain categories such as innerwear, personalized items, and perishable goods are non-returnable for hygiene and safety reasons. Please check the specific product page for exact return eligibility.

How do I submit a return request?

You can initiate a return online through your EkoSuq Account Dashboard.

1. Log in and navigate to "My Profile > Returns".
2. Select the order and specific items you wish to return.
3. Provide a reason for the return and submit the request.

Once approved, our delivery partner will contact you to schedule a pickup from your original delivery address.

When will I receive my refund?

Refunds are processed within 3-5 business days after the returned item arrives at our warehouse and passes inspection.

The refund will automatically be credited back to your original payment method. Depending on your bank, it may take an additional 2-3 business days to reflect on your statement.